Research has proven that your audience has one of the most important roles in the organization – increasing customer lifetime value and creating brand advocates.
Customer success professionals juggle many hats throughout their workday. They analyze data, strategize onboarding strategies, determine the best upsell and cross-sell for the best segments at the best times, create messages and tutorials that stop customer leaks, manage their own teams along the way… and that’s just before lunch.
When they read a company’s blog, ebook or case study, they need to feel like the content is talking directly to their day to day challenges and aspirations.
That’s where I come in.
Ayelet completely blew me away with the level of research she does and excellent writing quality, all without much supervision. As a seasoned professional in Customer Success, even I learned a few things from her articles! I look forward to working with her more as our company grows.
– Will Cheung, founder and CEO, ContextSmith
Collaborate with a Freelance Customer Success Writer Who Specializes in Customer-Focused B2B Industries
Since 2012, I have specialized in writing for customer-focused B2B industries, including marketing, customer service, sales and, of course, customer success. My content has driven results both in reader engagement and actual revenue for both my business and my clients. I can help you gain trust by serving your audience well-researched content that’s customized to their specific needs.
Read Writing Samples from My Work as a Freelance Customer Success Writer
IN-DEPTH, STRATEGY-FOCUSED ROUNDUPS
9 SaaS Customer Success Experts Reveal Their Best Advice for 2020 – Custify
Your Ultimate Upsell Statistics & Case Studies Roundup: 39 Reasons that Will Get You C-Suite Buy-In Before Your Competitors – ContextSmith
REDUCE CHURN, BUILD TRUST AND DOUBLE YOUR PROFIT
How to Reduce Customer Churn and Double Your Profit – ContextSmith
Increase Customer Value, Deal Size, and Profitability By Doing These 5 Things – ContextSmith
5 Tips for Building Trust that Increases LTV in Your Key Accounts – ContextSmith
CUSTOMER SUCCESS MANAGEMENT: WHO NEEDS TO PARTICIPATE IN CUSTOMER SUCCESS?
Want 80% More Growth? 5 Steps to Turn Account Management into an Organization-Wide Effort – ContextSmith
Why Senior Execs Must Get Involved in Account Management (and How to Not Get Blindsided at Client Meetings) – ContextSmith
MATURING YOUR ACCOUNT MANAGEMENT
How Mature is Your Account Management Team (and How to Step it Up)? – ContextSmith
The Costs of Ineffective Account Management: We Ran the Numbers So You Won’t Have To – ContextSmith
UPSELLS AND CROSS-SELLS
Your Ultimate Upsell Statistics & Case Studies Roundup: 39 Reasons that Will Get You C-Suite Buy-In Before Your Competitors – ContextSmith
How to Identify Upsell Opportunities: Your 6 Step Guide – ContextSmith
4 Significant Ways Upsell Increases Customer Happiness (and Success) – ContextSmith
THE BASICS
Customer Success 101: What is it & Why it Matters to Your Business – HelpGrid
Acquiring New Customers vs. Retaining Current Ones: What Should I Prioritize? – HelpGrid
Set Your Audience to Success with a Freelance Customer Success Writer Who Can Customize Content to Your Goals and Audience’s Needs
Need a writer that understands your industry and takes time to study your specific company and audience? Email me at [email protected], and I’ll help you reach your content goals.